Kroconnect Terms of Service
1. Parties
This agreement governs the contractual relationship between Krokedil AB, hereinafter referred to as the Supplier, and the Customer regarding the service Kroconnect, hereinafter referred to as the Service.
2. General
The Supplier provides an integration between one (or more) of the Customer’s business systems (invoice, order, logistics, ERP, PIM, point-of-sale system, etc.) and the Customer’s online store. The integration moves data between the Customer’s business systems and the online store. The data transferred is specified in a separate agreement.
An integration is complex software. The connected systems are often very different and not adapted to each other. There may be functionality in the business system that is not supported in the e-commerce system and vice versa. The integration only resolves the functions described in the integration product description and does not cover any functions other than those explicitly described. The Supplier’s integration will never be able to cover all functionality in the Customer’s business and e-commerce systems. The Supplier is not an expert on the Customer’s business system, only on integration and transfer between systems. If expert competencies are required, the Customer is responsible for obtaining qualified expertise for the Supplier. The Customer bears the costs of expert competencies.
3. Operation of integration
3.1 Operation of integration
In cases where the Supplier installs software in the Customer’s infrastructure (on a server managed by the Customer or one of the Customer’s suppliers), the Supplier’s responsibility does not extend beyond the application or applications that have been installed. In order for the Supplier to provide adequate service, they are dependent on obtaining necessary access to the Customer’s infrastructure when required.
In communication with the Customer’s online store, the Supplier’s responsibility does not extend beyond the API endpoint. The Customer is responsible for ensuring that the website is available and has the necessary resources to serve the integration.
The Customer is responsible for notifying the Supplier 7 – seven – business days prior to changes in the Customer’s infrastructure that may affect the solution. Time spent on the Supplier’s side in connection with changes to the Customer’s infrastructure will be invoiced based on time.
3.2 Changes and updates to the integration
The Customer sometimes requires changes/updates to the integration. The Supplier assists the Customer with this (to the extent the Supplier deems the change feasible).
Requests for this are submitted in writing via email to support@kroconnect.com. Changes are invoiced based on the current hourly rate.
3.3 Troubleshooting
From time to time, situations arise where the Customer requires assistance from the Supplier for troubleshooting. Examples (but not limited to): An order is not transferred to the Customer’s business system, a stock balance is not updated in the online store.
Cf. section 2 regarding the complexity of integrations and the diversity of systems. The type of troubleshooting included within the scope of the support offered is linked to Kroconnect and communication to and from this system. Troubleshooting in external systems (the Customer’s e-commerce platform or business system) is not included but may be offered subject to availability. Troubleshooting is then invoiced based on time.
4. Customer obligations
4.1 Payment is made to the Supplier for the subscription fee and setup fee. The Customer shall promptly notify the Supplier if an invoice is considered incorrect. If this does not occur within 10 days of the invoice issue date, the Customer’s right to such objection lapses. In the event of late payment, a late payment interest of 2% per month from the due date will be charged, along with the statutory reminder fee and, where applicable, a debt collection fee.
4.2 The agreement does not entail that copyright or other intellectual property rights to the Service are transferred to the Customer. The Customer may not copy, modify or otherwise handle software or other material belonging to the Service, nor transfer or grant rights to such software or material to another party, unless this has been agreed upon in writing with the Supplier.
4.3 The Customer shall provide the Supplier with such information as is required for the start-up and provision of the Service, and shall notify the Supplier of any change of invoicing address and other circumstances of importance to the Agreement.
4.4 The Customer acknowledges that the Service may only be used for lawful purposes and undertakes to indemnify the Supplier against all claims from third parties directed against the Supplier due to the Customer’s use of the Service, including but not limited to claims regarding infringement of third-party intellectual property rights.
4.5 The Customer is responsible for errors and deficiencies in the Customer’s software and hardware, and ensures that the Customer’s data is free from viruses, trojans, worms or other malicious code, and that the Customer’s data does not otherwise damage or adversely affect the Supplier’s systems.
4.6 The Customer is aware that the Supplier has the right to shut down the Service if the Customer, despite a reminder, has not paid an invoice within the specified time. The Supplier also has the right to shut down the Service without any obligation to issue a refund if the Customer breaches the obligations set out in the Agreement or otherwise uses the subscription in an improper manner.
5. Supplier obligations
5.1 The Supplier undertakes to provide the service to the Customer 24 hours a day, with the exception of planned downtime (the service is not accessible) which is normally carried out during nighttime hours. Notification of scheduled downtime is given with reasonable advance notice (2–5 business days).
5.2 The Supplier shall maintain service availability at 99.8% or higher. If availability falls below 99.8% in a year, the Customer may claim the penalty specified below.
Reduction level 1 Availability (%) – Below 99.8 but above 99.5 Penalty – 10% of the fee
Reduction level 2 Availability (%) – Below 99.5 but above 99 Penalty – 20% of the fee
5.3 If availability falls below 95% during a year, this is to be regarded as a material breach of contract and gives the Customer the right to terminate the Agreement with immediate effect.
5.4 The Supplier shall notify the Customer by email of any changes to the pricing of the service no later than three months before the change takes effect.
5.5 During the term of the agreement, the Supplier shall provide support via email as part of the service. Current support hours are published on the Supplier’s website.
5.6 The Supplier continuously develops and updates the service. In the case of new versions, the Customer is notified through the service of major changes. New versions are provided to the Customer automatically.
6. Opening hours
The Supplier’s opening hours are Monday–Friday from 09:00–16:00.
During holiday periods, there may be a longer response time than normal for accessing qualified personnel.
7. Service Level Agreement (SLA)
The SLA defines the level and expected response time when reporting operationally critical errors in the integration.
7.1 Error reporting
Error reports are submitted via email to support@kroconnect.com. See also the section on opening hours.
8. Changes to the agreement
The Supplier reserves the right to amend these terms during the term of the agreement. Changes take effect as soon as they have been announced on the Supplier’s website (kroconnect.com).
For price adjustments, see 5.4 above.
The Customer has the right to terminate the agreement within thirty days in the event of any changes to the terms and conditions.
9. Disputes
Kunden och leverantören ska gemensamt försöka nå en överenskommelse vid oenighet. Vid domstolsförfarande gäller Värmlands tingsrätt som avtalad första instans.